Thanks for stopping by. I'm a product manager with over a decade in the financial data industry, including specialized experience developing B2B solutions at Experian. My passion lies in transforming complex commercial data into powerful, user-friendly products for insurance and financial services clients. Combining technical expertise in data engineering and API development with genuine customer empathy, I excel at delivering high-impact solutions that drive revenue and efficiency. I believe the best products emerge from a deep understanding of user needs, market insights, and collaborative innovation—all approached with the positive energy and relationship-building that have become hallmarks of my leadership style.
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Drove strategic development of commercial data offerings and products, managing comprehensive B2B data APIs spanning credit ratings, firmographics, financial, and mortgage datasets for high-profile insurance clients including AXA, RSA, Zurich, Allianz, and Direct Line.
- Increased API adoption by +40% through targeted product enhancements, developing robust data integration solutions that streamlined risk assessment processes for insurance sector clients.
- Productized complex commercial data offerings, creating a unified API ecosystem that improved data integrity to 99.6%, enabling more accurate business credit risk evaluations and financial modeling.
- Developed and launched new data product modules targeting insurance market segments, resulting in $2.5M additional annual recurring revenue by addressing specific firmographic, financial, and cyber risk assessment needs.
- Collaborated cross-functionally with data science, engineering, and sales teams to design comprehensive API documentation and developer experience, increasing self-service onboarding by 55%.
- Led the technical product roadmap for commercial data APIs, prioritizing feature development based on customer feedback and market demand, with a focus on machine learning and AI enhanced data insights.
- Conducted in-depth market research and customer interviews to identify emerging B2B data product opportunities, particularly in commercial insurance and financial services sectors.
- Established key performance indicators (KPIs) for commercial data enrichment APIs, implementing detailed tracking mechanisms that provided granular insights into product performance and customer usage patterns.
- Collaborated across the organization with Data Office, Data owners, Innovation team, Data Engineering specialists, and third-party providers to access and integrate new data sources, enhancing data excellence within Experian commercial solutions.
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Managed & trained a team of product support analysts & engineers to deliver complex data solutions in line with customer requirements on time & budget.
- Collaborated with senior management teams to prioritise business
requirements and to locate opportunities for process improvements.
- Owned the team backlog, prioritised stories for the development team. Worked to ensure stories met acceptance criteria while avoiding delays.
- Improved internal data gathering, documentation and delivery processes to improve quality and meet changing client needs.
- Worked with KYC and Risk APIs, solving client problems, fixing bugs.
- Implemented automated data processes, services and tools to
support data visualisation and cleansing.
- Employed business analytics reporting tools to prepare reports for senior management and to create dashboards, graphs & visualisations.
- Manipulated, analysed and interpreted complex data sets for clients.
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Worked closely with project teams to deliver complex data solutions to clients. Used SQL, Bash and Python to generate reports and visualisations.
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Worked as an analyst on a broad range of client projects. Providing support to stakeholders across the business for data analysis tasks.
